Refund Policy

The Daynote app and note sync are free. This policy applies to Pro and Premium, the paid subscriptions for image and file sync. It rests on three rules: try before you pay, cancel whenever you like, and your notes are never deleted.

Try it for 14 days first

Signing up starts a 14-day free trial and requires no card. When the trial ends, only image and file sync stops; notes keep syncing. If it is not for you, do nothing; you will not be charged.

Cancel any time

You can cancel from the app's settings or from Paddle's customer portal. Cancelling stops the next renewal; file sync continues until the period you already paid for ends. After cancellation note sync carries on, the files on your PC stay where they are, and the copy uploaded to the Service is kept too.

Refunds

Payments are processed by Paddle as Merchant of Record, and refunds are issued through Paddle. We refund in full on request in the following cases:

• The request is made within 14 days of the first charge. No reason needed.
• The request is made within 14 days of an automatic renewal and file sync was not used after the renewal.
• A service outage prevented file sync for a substantial part of a billing period. We refund the outage period or, on request, the full period.
• Duplicate charges or billing errors.

We also review requests that fall outside these cases. Pro-rata refunds for partially used periods are not guaranteed, but tell us what happened and we will look for a way.

How to request one

Email aracube@gmail.com with the address you paid with and the receipt number from Paddle's email. We answer within 3 business days. You can also ask Paddle directly through the link in your Paddle receipt. Once approved, a refund can take 5 to 10 business days to appear, which is the card network's and bank's processing time.

Your statutory rights

Nothing in this policy limits the rights that consumer protection law guarantees you. Where the law grants more, the law prevails.