Support

The operator answers in person. We aim to reply within 3 business days.

Email

aracube@gmail.com

Operator

Withcube

Receipts and refunds

The link in Paddle's receipt email, or paddle.net

Before you write

• A note seems to be gone. Check the date on the calendar and type a word into the search box at the top. If you use sync, a note deleted on another PC is deleted here too. A backup file from settings can be restored.
• Sync stopped. Check the subscription status in the account area of settings. When a trial ends or a payment fails, only syncing stops; your data is untouched.
• I forgot my lock passphrase. The recovery key shown when you turned the lock on is the only way in. Without it the cloud copy cannot be opened, but the notes on this PC keep working.
• Where is my data? In %LocalAppData%\Daynote. The privacy policy has the details.

Please include

• The app version (shown at the bottom of settings)
• Your Windows version
• What happened, and what you expected
• For payment matters, the email you paid with and the receipt number

You do not need to send note content. If reproducing a problem requires it, we will ask.